1. General Information

1.1 This policy sets out how we process and deliver orders placed through our website.
1.2 All delivery times are estimates and subject to stock availability, production times, and third-party courier services.
1.3 We will always use reasonable endeavours to deliver goods within the stated timeframes, but delays may occur due to factors beyond our control.

2. Delivery Destinations

2.1 We deliver to addresses in the UK and internationally.
2.2 Certain countries or regions may be excluded due to sanctions, customs restrictions, or courier limitations.
2.3 We reserve the right to decline orders where delivery is not possible or legally restricted.

3. Processing & Dispatch Times

3.1 In-stock items are typically dispatched within 3–5 working days of order confirmation.
3.2 Made-to-order or bespoke items may take 4–6 weeks or longer. Estimated lead times are stated on the product page or communicated at checkout.
3.3 We will notify you if we anticipate significant delays.

4. Delivery Methods & Carriers

4.1 All UK deliveries are made via secure, tracked courier or Royal Mail Special Delivery.
4.2 International deliveries are made via trusted global couriers with tracking and insurance.
4.3 You will receive a tracking number once your order is dispatched.

5. Delivery Costs

5.1 Delivery charges are displayed at checkout before payment.
5.2 Standard UK delivery is free for orders over a specified threshold (stated on our website).
5.3 International customers are responsible for paying any import duties, customs charges, and local taxes.

6. Risk & Title

6.1 Risk in the goods passes to you once they are delivered to your address or a nominated recipient.
6.2 Title (ownership) of the goods remains with us until full payment is received.

7. Missed or Failed Deliveries

7.1 If you are not available to accept delivery, the courier will leave a card or attempt redelivery.
7.2 If delivery is not possible after reasonable attempts, goods may be returned to us. We may charge for redelivery.
7.3 We are not responsible for delays caused by the courier or customs clearance processes.

8. Loss, Damage & Insurance

8.1 All shipments are insured by us until they are delivered to you.
8.2 You must inspect the package on delivery and notify us immediately of any visible damage.
8.3 If an item is lost or damaged in transit, we will investigate with the courier before issuing a refund or replacement.

9. International Deliveries

9.1 Customs clearance procedures may cause delays beyond our control.
9.2 Local import duties, VAT/GST, and customs charges are the responsibility of the customer.
9.3 Customers must ensure compliance with local import laws. We are not liable if goods are seized or refused by customs.

10. Delivery Deadlines & Consumer Rights

10.1 Under the Consumer Rights Act 2015, goods must be delivered within 30 days of order unless otherwise agreed.
10.2 If we cannot deliver within 30 days (for reasons other than your fault), you are entitled to cancel the order and receive a full refund.

11. Pre-Orders & Backorders

11.1 Pre-orders and backorders will be fulfilled once stock is available. Estimated dates will be communicated at the time of order.
11.2 Payment is taken at checkout. If we are unable to fulfil your order, we will refund you in full.

12. Events Outside Our Control

12.1 We are not liable for delays caused by events beyond our control, including but not limited to natural disasters, strikes, pandemics, courier disruptions, or customs issues.
12.2 If such delays persist for more than 30 days, either party may cancel the order.

13. Contact Us

For questions or issues relating to shipping or delivery, contact:
De Vere Brilliance Limited (Trading as De Vere Brilliance)
Email: hello@deverebrilliance.com