RETURNS & REFUND POLICY
1. Statutory Right to Cancel (Cooling-Off Period)
1.1 If you are a consumer, you have a legal right to cancel your order within 14 days from the day you (or someone you nominate) receives the goods.
1.2 To cancel, you must notify us in writing (email accepted) before the 14-day period expires.
1.3 You must return the goods within 14 days of notifying us of cancellation.
1.4 Refunds will be made to your original payment method within 14 days of us receiving the returned goods (or proof of return).
2. Exclusions from Cancellation
The following items cannot be returned or refunded unless faulty:
Bespoke or custom-made jewellery (including resizing, personalised engravings, or unique design commissions).
Special orders sourced or manufactured specifically at your request.
Items that have been worn, altered, or damaged by you.
Earrings and body jewellery (for hygiene reasons, unless faulty).
3. Condition of Returns
3.1 Returned items must be:
Unused and unworn.
In their original packaging, with all documentation, certificates, guarantees, and security tags intact.
Free from damage, alteration, or signs of wear.
3.2 We reserve the right to reduce your refund if returned goods show signs of handling beyond what is necessary to inspect them.
4. Process for Returns
4.1 To arrange a return, email hello@deverebrilliance.com with your order number, details of the item, and reason for return.
4.2 We will provide instructions, including how to package the item securely.
4.3 You are responsible for return shipping costs unless the item is faulty or misdescribed.
4.4 We strongly recommend using an insured, trackable courier service for returns.
5. Faulty, Damaged, or Misdescribed Goods
5.1 If your item is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement in line with the Consumer Rights Act 2015.
5.2 Faults must be reported to us as soon as reasonably possible, with photographs where relevant.
5.3 Our jewellery is inspected before dispatch; minor natural variations in stones or manufacturing tolerances do not constitute faults.
6. Refunds
6.1 Refunds will be made via the original payment method only.
6.2 Refunds include the cost of standard delivery, but not premium/express services.
6.3 If you return only part of an order, delivery costs are not refunded.
6.4 Refunds may take up to 14 working days to appear in your account, depending on your bank.
7. Exchanges
7.1 Exchanges are offered subject to stock availability.
7.2 For bespoke or customised items, exchanges are not available unless faulty.
8. International Returns
8.1 Customers outside the UK are responsible for return shipping, insurance, and any customs duties or taxes.
8.2 We will not accept liability for items lost or delayed in transit.
9. Repairs and Warranty
9.1 Our jewellery comes with a 12-month warranty against manufacturing defects.
9.2 This does not cover accidental damage, misuse, wear and tear, or alterations by unauthorised parties.
9.3 After 12 months, repairs may be offered at our discretion, subject to a service fee.
10. Our Right to Refuse Returns
We reserve the right to refuse returns that:
Fall outside the statutory or extended returns period.
Are not in the required condition (see Section 3).
Breach the exclusions listed in Section 2.
11. Contact Us
For all returns and refund queries, contact:
De Vere Brilliance Limited
Email: hello@deverebrilliance.com