RETURNS POLICY

We are sure that you will love your De Vere Brilliance item, but on the rare occasion that it isn’t 100% right just send it back and we will be more than happy to give you a full refund or an exchange. Just make sure that the product is in its original packaging and accompanied by proof of purchase (receipt or despatch invoice) and return the unworn item to us via post within 30 days.

Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund, as long as you do this quickly. This right is limited to 30 days from the date you buy your product.

In the first 30 days after purchase, you have the right to reject the goods. This means you can return an item that doesn’t meet the three criteria for a full refund.

HOW TO RETURN YOUR ITEM

If purchased online, carefully fill out the returns label and tick whether you’d prefer a refund or an exchange. Please note, if the label has not been filled out, we will give you an automatic refund for purchases under £300. 

We offer free returns by post for all web orders within the United Kingdom and Northern Ireland. For returns in the Republic of Ireland, you will be required to post the item back to our returns centre.

To return your item by post from within the United Kingdom, Northern Ireland and the Republic of Ireland, please follow these easy steps:

  • Detach the pre-paid returns label from the bottom of the invoice/receipt and complete the returns information
  • Package your item up, ensuring the completed invoice is included in the parcel and the pre-paid returns label is displayed clearly on the outside of the parcel
  • Take the item to the Post Office and ask for proof of postage

If you can’t find your returns label, please email our Customer Services team at hello@deverebrilliance.com who will be happy to send you a replacement label. 

Please allow 10 working days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order. You can also contact our friendly Customer Services team at hello@deverebrilliance.com if you have any questions about our returns policy. 

To return your item if you are outside the United Kingdom, Northern Ireland and the Republic of Ireland.

  • Contact our Customer Services team at hello@deverebrilliance.com as soon as you realise there is an issue and we will be happy to arrange a return and refund.
EXCLUSIONS TO OUR POLICY

Our returns policy excludes items made or ordered specifically to your requirements, personalised items and De Vere Brilliance Gift Cards. See more details below.

Special Orders

Please note that we are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way.

Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.

Ring Sizes

There are certain types of rings that we are unable to re-size. Depending on the metal and style of the ring, for example whether it has a design or stones set around the band, it may not be possible for us to adjust it. With this in mind, please ensure your ring is unworn if you require a different size, as we may need to exchange it.

OUR GUARANTEE TO YOU

We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. This guarantee will be honoured  on production of proof of purchase. These rights are additional to and do not detract from your statutory rights.